Toddler's GalaxyNo subscriptions to cancel
Every Toddler's Galaxy pass is a one-time payment for a fixed period (3, 6 or 12 months). We never charge you again automatically, so there is nothing to cancel. When a pass ends, access continues for a 3-day grace period and then returns to the free worlds. The 7-day free trial needs no card and never turns into a charge.
Refunds
- Within 7 days of payment, if you are not happy for any reason, we will refund the full amount. Just ask.
- Duplicate or failed-access payments — if you were charged twice, or paid but your pass did not activate and we cannot fix it — are refunded in full at any time.
- After 7 days, passes are not refundable for the unused period, except as required by law or as described in our Terms (for example, if we discontinue the Service).
How to ask for a refund
Email support@toddlersgalaxy.com from the email address on your account and include the Razorpay payment ID (shown under Payment history in the Parent Corner and in your receipt email).
When you'll receive it
Approved refunds are issued through Razorpay to your original payment method within 2 working days of approval. Your bank or card issuer then usually takes 5–7 working days to credit it. When a refund is issued, the pass it paid for ends.
Delivery
Toddler's Galaxy is a digital service with nothing to ship. Access is available immediately after payment on every device where you sign in.